Customer Complaint Assistant
Pick the type of complaint and get a suggested response plus escalation guidance — a steadier starting point than improvising on the spot. Edit any template to match your own store's policy; your edits are remembered.
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About this tool
Starts with sensible default wording for common complaint types — edit it to match your own store's policy and it's saved to this browser automatically. "Reset" brings back the original default text for that category only.